purchased turbo tax from Sam's Club

[mesquitebean]

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@ Clizzy2 wrote:

No purchased premier intuit turbotax on 1/26/25 on my wife's sam club membership. Called Sam's Club and they said code would have been sent to my wife's email account [email address removed]. 

She didn't get one. Could you send us a product code again to her email or my email [email address removed]. No CDs anymore in product purchased. 

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So am I correct that you purchased the product online at the Sam's Club website?   If so, about 30 minutes or so after purchasing (sometimes longer), you should have received an email at the email address associated with the purchase account.     This is what the Sam's TurboTax page says:

"After purchase, you will receive an email from SamsEDelivery @ esd.synnex.com with the Software Activation Key and a link, with simple instructions for downloading and installing the software." 

Check your email's spam/junk folders in case it ended up there.   Since I buy online each year, I keep the delivery address in my contact list to hopefully avoid that.

Be aware that this is a public Internet forum--a user community, not a direct route to TurboTax Support.  You should not post your personal info in this forum.   Support will not email you from this forum, but spammers/scammers could.

[Danzer]

That's no help. Thete is only a 14 digit number and QR code in the window on/in the cardbaird package I bought. 

Looks like a return to Sam's tomorrow. What a PITA doing anything with Intiit is.

[VolvoGirl]

@Danzer   Did you read my post above?  After you paid for it  in the store at Costco and Sam’s did you go  to go to the pickup window to get the actual package with the License Code?

Where is the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[Danzer]

One of the Costco employees in the checkout area took my token package, went in to the back, came back and handed me the package I took home.

[Danzer]

I'll add that a look at the fine print for the TT product, which I found in my purchase history in my account on the Sam's site, says that the product is not returnable. There's going to be a problem with my CC company if Sam's can't correct the problem in the store tomorrow.

[JonSharonB]

Download

[mesquitebean]

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@JonSharonB wrote:

Download

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Assuming you have received your license code, here's where you can download the installation file.   Choose the one that corresponds exactly to your product.   You do not have to buy anything on the page.  It's just to select one to know which installation file to provide you.    On the next screen it will ask you "Windows or Mac."

FAQ:  How do I get started with Desktop TurboTax?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...