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Level 3

Solved

Program updates - download version 2019

Forum|Forum|6 years ago
March 6, 2020
41 replies
6 views

Hey TT, I clicked the link to see critical Federal updates and it took me to a webpage that moved. Seriously? It's tax time, and you update a program and have a broken link? For people that already filed, they need to know if something critical has changed. Fix your program link please.

Best answer by GabiU

Thanks to your feedback, Release Notes is making a comeback! We're working on a process to make sure you all get updated information.

You've made a difference and we appreciate you taking the time to reach out to us on the community.

Happy filing!

Show previous replies

LER001

Level 2

The inability or outright unwillingness to resolve a problem by fixing the link to updated information underscores the concern for the program in whole. Is there perhaps some other viable answer as to why so simple a task goes unresolved?

ronandchris

Level 2

no taxes recieved and u sent a bill

DoninGA

Level 15

@ronandchris wrote:

no taxes recieved and u sent a bill

See this TurboTax support FAQ for payment of the account fees if the federal tax refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

fanfare

Level 15

Always print a copy of your completed tax return for your records, and review it carefully before e-Filing.
You will need it if you are audited by the IRS,

or to amend because a TurboTax update changes your return. You will discover this if

a) TurboTax notifies you

b) You open your return and the tax due/refund is different.

vetz76

Level 4

It doesn't matter whether it's the download version or CD version, the link does not work and for the last I don't know how many years has NEVER worked. You can never find out what was changed, TT this is BS, it's time this was fixed, get off your collective asses and do what your customers want!

RoadiJeff

Level 2

Wow, I see this critical update non-information problem thread has been going on for several weeks. I filed my federal and state taxes 4-5 days ago and I just opened TurboTax to see if there were any critical updates that might change something to cause me to have to file an amended return. Like everyone else, I clicked on the link in my TT software to find out exactly what has been changed and it took me to a broken webpage just now. I have no idea what was updated or if submitting my return prior to this update will trigger an audit.

Why in the world cannot you TurboTax people get this fixed??? All we want is to know the details of what was done in each of these updates to see if it affects our tax returns. Good grief!

PeterBonanos

Level 2

I have a 64bit iMac OS Catalina. I bought Turbotax Deluxe 2019 from Costco online today. As it download, a small flag said I was getting a 32 bit. Can I fix it?

Kobac6917

Level 2

I have a 64-bit Windows 10 PC and apparently TT does not offer a 64-bit Windows version of the program. I would assume the same holds true for the Mac. That said, the 32-bit version runs fine on my PC.

64-bit Windows will run 32-bit programs just fine. Again, I would assume the same holds true for Macs.

stanthemoneyman15

Level 2

I am also having same problem in getting what the new Federal updates are. It direct's me to a new page which then direct's me to this page that I am responding on. WHAT GOES?

jlw0003

Level 3

People, give up. You will NEVER get details of the updates. They haven't provided the details for last two or three years. Focus on getting them to get rid of the update message and link so we all stop looking.

If you want to fix it, vote with your mouse next year. If never used any other tax program since Intuit bought MacInTax in the 80's so don't know if they are any good, but worth a try.

captrfsella

Level 2

TT NEEDS TO GET BUSY ,, LIKE SO MANY OTHERS HAVE USED TT FOR WELL OVER 20 YEARS. AND ALL I HAVE SEEN IS CUSTOMER SERVICE AND DEALING WITH ISSUE HAVE BECOME A "JOKE" .. THAT ALSO GOES WITH QB PRO ACCOUNTING HAVE BEEN USING NOW SAME OVER 20 YEARS AND ITS NO DIFFERENT. SERVICE HAS DECLINED IMMENSELY .... SAD. BUT THERE IS A FIX.. ITS CALLED THE COMPETITION.

SOME OF US AS MUCH AS WE HATE TO SWITCH IT WILL COME TO THIS IF THESE ISSUES ARE NOT RESOLVED AND INTUIT GETS BUSY..

ITS A MATTER OF TIME..

FIX YOUR ISSUES INTUIT

Regards, Customer Ric for more than 20 years. this is not personal, its Business. Fix it or Lose It

manyreturnsforfamily

Level 2

Dear TT Customer support agents: I feel sorry for you that your company does not value you as individuals, nor respect the fact that you have to take the brunt of the comments that observe the visible & abject failure of your company to support user in the way that they are accustomed to be served by TT.

Dear TT Manager that decided to post broken links that lead nowhere and frustrate your customers to the point of ACTIVELY seeking other products & providers: As it is certain that the originator of this decision and action can be discovered if your company chooses to, I wish you all the success if finding employment with a new company. Highly visible sacrifices and apologies are the only path to retain the customers that YOU have ignored now for weeks. I have vacillated about posting, but YOU as an individual have met such a new low that I felt is necessary to remind YOU that "when YOU ignore your companies customers, they go away".

Dear TT Senior Management: Get a clue, read the boards and take decisive action. Otherwise I predict a >30% decline in your future business. You can't cross sell any services if your basic product is of questionable value. All the best explaining an inverted revenue curve to investors, analysts and your board.

parrottgreg

Level 2

I just hit this same error. How simple would it be to fix this? May be time to look for a new tax program or worse yet, use a tax accountant.

Knucklehead

Level 2

THIS IS UNACCEPTABLE! I HAVE BEEN HAVING THIS PROBLEM FOR 3 WEEKS! I STUPIDLY PURCHASED THE STATE UPLOAD ON MARCH 23 AND CAN'T USE IT.

TT GET OFF YOUR DUFF AND FIX THIS!

rakes5

Level 2

I don't know if I will here anything, but I sent this to two of the local Chicago, TV station, consumer advocates. Maybe one of them will pick up the ball and run with this, and get some attention.

rakes5

Level 2

Also today, when I did the update, it asked for my license code again, before allowing me to get the return I have been working on. I have the CD version, so I am supposed to be able to log into 5 devices. Hopefully this isn't something ongoing, so I run out of attempts.

GabiU

Level 13

Thank you for reaching out regarding our release notes, your feedback does not go unnoticed.

We are frequently updating our product to provide users with the best experience possible. To find out more details on updates to our product, please refer to the IRS Forms Availability and State Forms Availability FAQs.

For all other questions regarding the product, please search for Help Articles, start a discussion, or reach out to social or phone support.

Again, we thank you all for your feedback and the community team has passed this information along to our colleagues.

**Say "Thanks" by clicking the thumb icon in a post . **Mark the post that answers your question by clicking on "Mark as Best Answer"

conwaypc

Level 2

Just installed 3/27/2020 updates when program launched. Obviously this bug has not been fixed. Clicking on More details lead to https://ttlc.intuit.com/articles/4784576

But the TurboTax Support has moved.

See picture.

chrisretusn

Level 2

Having read this entire thread, I decided to post simply because the post above by @conwaypc was exactly what I was going to post. I really would like to now what these "critical updates" are.

The answers given by the "Tax Experts" all have been none related answers. One of the biggest reasons I stay with TurboTax is because I can download the CD. I really want to avoid doing my taxes online.

Father John

Level 2

Same disappointed feeling here after all these blessed years..... I've updated 2 times now and still simple $3000 return done for my nephew is Fed & State rejected with something to do with Form 8615 "calculations." March 19th update was not available until March 20th. After updated still rejected. So just did another update but "More Detail" link for update details is dead link so have to file again to see if fixed since no way to find out what was updated. Was actually told on phone I could maybe go to state site and manually file (i.e. hand input data) since my State won't except printed returns. Such a shame when something good goes bad. And always happens when company break rules 1 & 2. 1. The customer is always right 2. When the customer is not right refer to rule #1. Time to move to another parish. I've said a prayer for T2 management. Maybe someone's listening and can give us "more details."