For   @tovaface    I took a shot at going to the top.  Much to my surprise, I did get an actual phone call back.  The person was very nice and said he understood my complaint.  However, he also said Intuit had stopped providing the release notes due to "resource constraints".      I take that to mean they are betting that enough customers, like the ones in this forum. will not move to another product next year that they will make more money by not bothering to provide the release notes.   I pointed out to him that many of those in this forum are not just customers in their own right but also influencers among families, friends and so forth.  If we decide to move to another product and talk up or decision and reason for making it among those in our circles, the number of lost customers could be a lot more than just those of us who are angered enough to post here.   ... View more

DO NOT WASTE YOUR TIME contacting customer service.  I've done so several times and they have no more information that the busted link on the update screen. ... View more

Excellent regurgitation of the Intuit boilerplate.  It's also useless.  I have reached out to your forums and there are only displeased customers who want this information and other Intuit employees regurgitating the same boilerplate.   I have also reached out to your support phone numbers several times with ZERO results.   For the most part, the reps have been pleasant and seemed to want to provide information on the updates, but they have not been able to find out anything, either.   Why don't you have the honesty and integrity to tell the truth: Intuit has decided it's not going to bother providing information on "critical" updates to the program and tax forms? ... View more

This is the current face of "customer service" at Intuit.  Wonder what happened to the old Intuit that seemed to actually give a **bleep** about its customers? ... View more

Other cultures, other customs, as you say.  However, this is American culture and our customs.  And a company that wants to stay in business does so by providing a product customers want and not making them angry.   If Intuit feels insulted when its customers want to know what was changed in the program they pay for,  Intuit is the one who should move to another place where the people are "better mannered" or too cowed to demand answers. ... View more

Dear "Employee Tax Export":   If you discount arrogance and complete disregard for its customers, I can only imagine one other reason why Intuit would stop providing release notes for program and forms updates.   It is trying to increase purchases of audit defense by customers who are concerned about Intuit making program and form updates, the details of which it refuses to share with the people who buy its product and using the IRS as its qualify control.   Come to think of it, this is even more cold-blooded than arrogance.  ... View more

I've have been told by at least two customer service reps that Intuit's answer is file and, if there is a problem, the IRS will be in touch.   Yes, this is really why this is such a hot button topic.   Might as well file when you're ready and try not to get cramps in your fingers from keeping them crossed.   😁 ... View more

Actually, we're being asked to waste our time on a fool's errand.  Theses so-called customer service agents have no more information than the link in the update, nor can they find out any more information.  I know this because I've run this errand three times.  While two of the three agents were pleasant enough and tried without success to find any information, the third one informed me that any problems whatsoever were due to the IRS putting out bad information to Intuit.  When I suggested the possibility that an update could be needed because Intuit had made an error in coding the information, she repeated herself and hung up on me.   Intuit has clearly decided TurboTax customers are no more than cash cows and don't deserve to be treated as well as real cows are. ... View more

For  jlw0003:   Are you another shill for Intuit?   I PAY for a program to do this for me.   If Intuit won't, or can't be bothered, to fulfill this role, then I won't be bothering them to buy their program again.  TurboTax is NOT the only game in town, something Intuit seems to either not know or has forgotten. ... View more

For  Myldon:   First, your post is completely off point of this discussion.   This is not about TurboTax itself not working; it is about Intuit's failure to provide release notes when they issue a program or tax forms update(s).   Second, just because you practice poor computer hygiene, it does not mean everyone else does.   Your post is so blatantly slanted, you sound like a shill for the company. ... View more