Actually, we're being asked to waste our time on a fool's errand. Theses so-called customer service agents have no more information than the link in the update, nor can they find out any more information. I know this because I've run this errand three times. While two of the three agents were pleasant enough and tried without success to find any information, the third one informed me that any problems whatsoever were due to the IRS putting out bad information to Intuit. When I suggested the possibility that an update could be needed because Intuit had made an error in coding the information, she repeated herself and hung up on me.
Intuit has clearly decided TurboTax customers are no more than cash cows and don't deserve to be treated as well as real cows are.
