PLZ HELP~unnecessarily paid for TT software, that isnt taking .2022 files

[jesusfollowerant]

Hello so I  for turbo tax online for efiling and got part of my return finished.

Now e-filing is no longer available so I thought i had to PAY for the software (so i paid twice now)

but now the software wont connect online NOR will it accept my .2022 tax file I try to import into it.

As you can see my problem is 2 fold.

1 I paid twice for the same service

2 the software I paid for isnt working properly.

Any and all help is much appreciated.

Thank you,

Anthony

[NCperson]

@jesusfollowerant how did you pay twice? Call Customer service for a refund of the duplicate charge. (do you have two IDs?)

you don't pay for e-file.  That is free.  You pay for using the software. 

[xmasbaby0]

The online system in now in transition from 2022  returns to 2023 returns.  You will be able to access the return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

Online tax preparation and e-filing for 2022 returns is now permanently closed.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2022 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Mon-Fri

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number