PLZ HELP~unnecessarily paid for TT software, that isnt taking .2022 files

Hello so I  for turbo tax online for efiling and got part of my return finished.

Now e-filing is no longer available so I thought i had to PAY for the software (so i paid twice now)

but now the software wont connect online NOR will it accept my .2022 tax file I try to import into it.

 

As you can see my problem is 2 fold.

1 I paid twice for the same service

2 the software I paid for isnt working properly.

 

Any and all help is much appreciated.

Thank you,

Anthony