Open Recent Command Does Not Work

[sdflyboy1]

Using TurboTax Premier 2022 for Mac, Ventura 13.1.  When I try to use the "Open Recent" comand from the "File" menu, it does not ever show the tax file that I have recently worked on.  I can find my file from using the "Open Tax Return" command from the file menu.  I always "Save" the file, but it never shows the file on "Open Recent".  I have talked to a live Intuit support person for 2 hours when this first happened after I downloaded the product in November 2022, and they acknowledged this error (no error code).  There has been 4-5 updates to TurboTax since then and nothing has changed.  Suggestions anyone?

[Anonymous_]

You might have to contact them again.

What is the TurboTax phone number? (intuit.com)

Note that there will almost certainly be critical updates in the next couple of weeks.

[sdflyboy1]

Thanks for the reply.  The wait on hold is pretty bad, almost an hour the first time, then 2 hours to get to someone that understood how to help, and then no resolution.  I think I will wait for more updates.

[VolvoGirl]

How to find tax files on Mac

https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-in-mac/00/26206

[allanhuso]

I have the same problem running Big Sur 11.7.2. I have also done many updates, since the first install from the CD. Turbo Tax must be aware of this glitch. Allan

[KatrinaLO]

@sdflyboy1

Please see the TurboTax FAQ here for information on finding your tax data file in your Mac.

I understand you have been in contact with TurboTax on this issue. If you still need assistance, phone support is available 7 days a week, 5am to 9pm PST.

[Anonymous_]

@KatrinaLO: Your tagging is not working - @sdflyboy1 - it needs to be in blue and underlined like below:

@sdflyboy1 

[sdflyboy1]

How do I update my tag?

[Anonymous_]

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@sdflyboy1 wrote:

How do I update my tag?

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There is no need to update your tag (unless you want to change it for some reason).