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Old computer was broken and replaced a new one.

I followed the instructions to reinstall the software 2019 & 2020 to the new computer.  Both versions were installed but were not accessible. The screen showed " Activation" Screen is blank.

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6 Replies

Old computer was broken and replaced a new one.

Read the solutions in the following conversation:

 

Blank activation screen (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
Droneman1
Returning Member

Old computer was broken and replaced a new one.

My old computer was destroyed and is not available

MichelleLO
Intuit Alumni

Old computer was broken and replaced a new one.

You are commenting on an older thread. Do you have a specific question we can assist you with?

@Droneman1

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Droneman1
Returning Member

Old computer was broken and replaced a new one.

I would like help filing my return

Katina S
Intuit Alumni

Old computer was broken and replaced a new one.

When you say you need help filing your return, are you requesting help with the e-file process or you do need help preparing your return to be filed? The more information you supply here helps us provide the best support for your issue.

 

@Droneman1

Old computer was broken and replaced a new one.

@Droneman1   Do you want to use the Online version or install the Desktop program?   Have you started your return yet?  Where are you stuck?

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