Need a phone number to talk to a live person

[DoninGA]

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@Leanore Bedinotti wrote:

This is your turbotax that is creating my problem.  IRs IS NOT  accepting my -e-file returns this year because I am doing the filing with my husband this year.  you need to release my 2020 taxes to the IRS.  It was under my husband's name and ssn along with mine.

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If the IRS is rejecting your 2021 tax return for the 2020 AGI it is more than likely the IRS does not have your 2020 AGI in their database.

Enter a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

[gedmondson67]

turbo tax said i was getting $2000 plus back on my return.  IRS said I owed $740. who make the mistake?

[mesquitebean]

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@gedmondson67 wrote:

turbo tax said i was getting $2000 plus back on my return.  IRS said I owed $740. who make the mistake?

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This is mainly a user community forum, so no one here will know anything specific about your return.  I'll tell you how you can get help from TurboTax below.

Did you get a letter from the IRS?  If so, it should have explained why they were reducing your refund and why you ended up owing taxes due.   The IRS may or may not be correct.

Or there can be a mistake on your return.  TurboTax relies on whatever entries you make during the return interview.    Some common reasons that IRS lowered refunds for some filers this year:   Did you happen to claim the Recovery Rebate Credit for any third stimulus credit (EIP3) when you had already received it previously?  Or advanced child tax credits that were already received?   Again, we won't know anything specific about your situation in this public forum.

You can phone the TurboTax free Audit Support Center for help with an IRS letter.  They can question you to see what might account for the difference between your TurboTax return and what the IRS is saying, and can tell you how to proceed.   If you disagree with the IRS letter, they can tell you what recourse you have.  The IRS letter may also state what recourse you may have.

To get the phone number for the free TurboTax Audit Support Center, go to the page at this link and click the blue "Get Help" button.  Then follow the prompts, and it will display the phone number.

https://support.turbotax.intuit.com/irs-notice/audit-support/

[UPtome2BOK]

I have checked with IRS "where is my refund" .  The IRS claims that the refund has been sent to a bank account, but it is not in my account. I need to verify with turbo tax that they received their fee and that the remaining amount was forwarded to the correct account. Who do I contact to verify that the whole process was completed correctly. The state refund was correctly deposited in my account. Which leads me to believe that the Turbo tax fee process has mishandled the Federal refund deposit

[xmasbaby0]

@UPtome2BOK

if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

What is Refund Processing Service?