My turbo tax 2024 deluxe save file disappeared?

[pagebypage]

I'm using the desktop version, mac (not that that seems to matter as there are PC users here with the same issue). The files were saved in a file on my computer, but they all disappeared except the pdf files. I managed to recover two files from my backup drive, but the third one seems to be lost forever.

[pagebypage]

That makes some sense. We are filing three, and I was able to find two of the missing files in the backup drive, but not the third one. This is so crazy. When you close the program, in mac at least, you are prompted as to where to save it. So I always save it under Turbotaxfiles and a subfolder for the year (i.e. 2024 for this year). It has always worked...but even the 2023 files had to be searched out in the backup drive. Something happened with the latest TTax update that erased files.

[pagebypage]

I was able to recover my lost files with Time Machine, a mac program. I suppose if you have a PC, sob, I believe there are apps that can do the same thing. The file was still available in the dungeons of the hard drive. It found the lost file on the hard disc and also on the backup.

[Ejonesy]

Yup. Mine is gone too. I’ve been using this company for over 10 years. Similar story. Finished my return. Came back a few months later to file the return and it’s gone. Searched the whole C:\.  I’m done with this product. Switching to something else next year. 

[a_marier]

!!!SOLVED - EUREKA!!!!!

After 2 hours of searching, I finally found my files in my ... (rolldrum) PC admin account. It seems like Turbotax software decided on it's own to move my tt24 files from C:\Users\*myusername*\Documents\TurboImpôt to C:\Users\*adminaccount*\Documents\TurboImpôt without any kind of warning. 

The only thing I found was the shortcut to my original files in *recent files* pointing to C:\Users\*myusername*\Documents\TurboImpôt\2024\ but the folder was empty.

This is explaining why windows could not find them: 

-searches done thru my user account can't see admin files 

-windows file recovery showed no files, because no files were actually deleted, they were moved

-undelete thru recuva was unsuccessfull because the files were not deleted but moved

I have now setup a strong automated backup option (using mega.nz) to save all my files.

[apirzada]

Hi, when you ran Time Machine, what did you apply it to?  I tried applying it to an older version of TurboTax but I still wasn't able to see any of my 2024, 23, 22, or 21 files?  Do you apply it to Finder?  

[apirzada]

Based on all the previous comments and questions, I spent literally hours of trying to figure which backup location Turbotax threw my files into (several years of Turbotax files, including my recently accepted 2024 filings)  following it's update on my Macbook Pro.  Like many of you, I am no newbie to Turbotax (used it for about 15 years), computers (used 'em literally for over four decades), or memory storage/backups, etc. Long story short, I would never have thought that the update would literally round up hundreds of files (not just turbotax files) and put them carefully into my Trash Bin!!  That's where I found them. I felt a bit stupid (ok, very stupid, actually) that that was not the first place I should have looked.  I instead followed the crowd's comments and began digging everywhere else!!  That being said, what in the heck is going on with Turbotax that such weird glitches are throwing new and old files (and a bunch of other files on my computer) into the Trash bucket ?!?!  Ugh!!  Well, at least I got them back.  Lesson learned... back up everything, especially turbotax files.  Good luck.