My turbo tax 2024 deluxe save file disappeared?

[Dezzibc10]

I used tubro tax deluxe 2024 and completed it.but i thought i saved it and did not.I have the number that turbo gave me.how do i excess it

[JamesG1]

Are you trying to find a tax return file?  If so, the default location for the Desktop files is Documents / TurboTax.

Or are you asking about the license code for TurboTax Desktop?  See this TurboTax Help.

@Dezzibc10 

[binoxmen3]

#Me2! This really is becoming such a drag! Intuit was good and reliable and it's now heading down hill. 

[DawnC]

Make sure you are signing in to the correct account @binoxmen3  - TurboTax Online saves your work as you go.   If you are using the desktop software, you need to manually save your return - TurboTax will prompt you to save the file when you close the program.

TurboTax Online users, see How many TurboTax Accounts do I have? 

[binoxmen3]

I see your response is identical to other response. It was not helpful at all. I only have one account and can only log in with the same one account. So to tell me to log in with the correct account is just nonsense. When you go to the doctors for a heart attack, I would like them to just respond to you with the same trivial answer... "Just be sure to breath." 

[cwspinks]

I finally discovered what was going on with mine. When I originally installed Turbotax, it picked up my previous file from my Windows File backup location, so it continued to save everything in that location, not the actual active file location. I just have to remember to check that next year.

[binoxmen3]

Thanks for the feedback. The issue is that no one from Turbotax actually helped you to resolve the case. Which is another problem on top of any issue you may already have. Very discouraging. 

[pagebypage]

The same thing is happening to me. We are doing three returns, two people and a mock for the state. I was able to find two of the files in the back ups, but not the third one. Very frustrating. I think it's a problem with the Turbotax application.

[BrittanyS]

Have you done a search of the hard drive for .tax files?  

@pagebypage 

[pagebypage]

highly doubt anyone at Turbotax reads these messages, it's all going way over their heads. Maybe it's time to switch to something else. I've been using Turbotax for many years and the last few years is when the glitches started coming. Not as good as it used to be. We have three files. Two disappeared, but I was able to resurrect them from my backup disc. Now the third one is gone and not even on the backup disc. It has already been filed with the IRS, but it should be available for next year when I file for 2025. It is nowhere to be found, and I did not put it in the trash. Trash hasn't been emptied for quite some time.Lucky for me I did save and print the pdf. But Turbotax is deleting files for some reason.

[pagebypage]

Online, iPad? I'm using it on my mac. and your link is a dead link

[pagebypage]

Same here. Try looking in your backup disc. I found two files there, but our third file seems to now be on Venus.

[pagebypage]

Nope. That doesn't work. I filed already. Opened several times right from that dropdown. Now however it no longer appears there. It should be on my computer, but it's not.

[pagebypage]

None of your links answer the question. In fact, one of them just takes me to paying for tax advice. Try again, if you can find anything helpful. If I find anything helpful, I will comment here.
I lost files, but found two of them on my backup drive. The third one seems to be lost in outer space forever.

[pagebypage]

What is NAS? Is that a PC thing? I'm having the same problems with my mac.