My state tax efile did not go through due to: "Our records indicate that you are not entitled to efile one or more formsets." What does this mean and how do I correct it

[davidm670]

I efiled through Turbo tax last year with no problem

[kawai_emi]

state efile go through? after wait fed accetped 14days later?

[KaseyD]

Yes this is correct,I would wait about a week or so after your Federal has been accepted before you file for state.

[kawai_emi]

thank you. I will wait and try after one week later again  thank's again.

[KaseyD]

Your very welcome!

[KaseyD]

It means that you can not e-file both State and Federal at the same time. Either Federal is not ready or State is not ready 9  out 10 times the State is not ready. So just e-file Federal first, then wait 1 or two weeks to file state.

[frenship37]

my e-file did not go through Duplicate Social Seurity A Tax Return With The same SS Number Has

Already Been Submittted.In Other Words,Its Appeal Your've Trying To e-file The Same Return Twice.

You Cannot Fix It I Want My Money Back refund  

[DoninGA]

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@frenship37 wrote:

my e-file did not go through Duplicate Social Seurity A Tax Return With The same SS Number Has

Already Been Submittted.In Other Words,Its Appeal Your've Trying To e-file The Same Return Twice.

You Cannot Fix It I Want My Money Back refund  

---

Did you use the IRS website for non-filers to register for the stimulus?  If so, a 2019 tax return with your name and Social Security number was filed.  You will not be able to e-file your 2019 tax return since the IRS has already received a return with your information.

See this TurboTax support FAQ for how to proceed - https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-rej...

[pattimarlena]

I efiled federal and state the same time. Federal has gone through but state says still pending.

[ReneeM7122]

If you received the message I get the message "not entitled to efile one of more formsets,"

Please troubleshoot with the options below. If needed, we will investigate your experience.
Thank you for your participation and patience. 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Sign out, Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" 
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

Provided by GabiU

@pattimarlena