My return will not allow the efile stating that update is available but that's done and it's already paid for

[ReginaM]

There are a couple of things that you can try to get past the update:

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

[msmart86]

Not sure about John's issue, but I'm guessing his is similar to mine in that:

This is NOT related to any web-based software.  I am having the same issue, with software purchase from a retail location, and installed/downloaded to my PC.  Again, this is NOT web-based.  Cookies should not be involved, nor any other issue that would be related to a web-browser.

Personally, I spent time last night, on the phone, trying to get this issue fixed, as well as this evening.  I have tried cleaning up the registry entries, cleaning out all browser history and cookies, uninstalling and reinstalling the software, as well as shutting my PC down and restarting it.  It does not change the situation.  The program continues to fine up until the point of transmitting to federal and state, at which point it notifies that it needs an update.  Try to update the program, and all updates are complete, with none available.  Try to transmit again, and it's the same result.  Intuit needs to have a tech specialist or someone fix this issue, talk to one of it's customers with this issue, or have an actual notification sent out about what is going on.  I, for one, am using this software for the first time, and quite frankly, not exactly impressed thus far.  

[johnalletto1]

My issue is the same except that I purchased and downloaded the software from Intuit.  Prepared the return and the same error message continues to request that I do an update which I have several times.  It took the payment but won't transmit the return.  I even reinstalled the software and then updated it with no solution. Same error message over and over.  Nothing filed yet.

John A

[DonnaLO]

For further assistance, please contact Customer Support.

In this forum, we do not have access to your account information.

 When you call in, tell the agent that this is a known issue and that the solution is to push to you, first a federal soft and then the state.  After that new download is pushed everything should work fine.

 https://ttlc.intuit.com/replies/3300041