My account

[Susan Jarrett]

I need to call you

[xmasbaby0 · Accepted solution]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

[Susan Jarrett]

I was contacted that my usual credit card was going to close on a date. I came on and put in the correct close date on my account. I haven't seen a charge yet. Is my box form coming?

[xmasbaby0 · Accepted solution]

  What credit card?  Are you asking about your TurboTax Visa?

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[Susan Jarrett · Accepted solution]

Thank  you! I will check both spots.

[ZacheriahRouse1]

This forbade the problem was go to confess to it won't let me all day when I try to go around a log in is have myself to number is not valid or my last name

[IJIM3366]

I need to change my bank account for the direct deposit routing number and account number

[xmasbaby0]

@IJIM3366

Did you already e-file?  If you did NOT e-file you can go to the FILE section and change how you want to receive your refund.

Once a return has been accepted by the IRS you cannot change how you want to receive your refund.

If you e-filed:

Banking information for direct deposit is wrong

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-an...

https://ttlc.intuit.com/questions/1901159-can-i-deposit-my-tax-refund-into-someone-else-s-account

[IJIM3366]

Yes I have already e-filed

[xmasbaby0]

Then it is too late to change the way you want to receive your refund.

[Pookiebear446]

someone hack my money off this card

[xmasbaby0]

@Pookiebear446

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[dubeaurd]

i need to download my 2018 tax return 

[MichelleLO]

@dubeaurd 

Please follow the steps in the below TurboTax FAQ to access your prior year's returns filed in TurboTax Online:
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

[Sharonwilson244]

My Stimulus money is in one of my accounts I'm thinking my 2019 card account. Get my payment os only giving me the last 4 digits of my account number. Please Help