Live chat available?

[Buritu]

Hi, I find all for free but at the end phone app add $89. 

[DoninGA]

@Buritu If you are using the Mobile app and you did NOT use TurboTax for the 2024 tax return, then the 2025 return is free.

See this - https://blog.turbotax.intuit.com/tax-news/e-file-is-now-open-why-you-should-file-your-taxes-early-21...

Otherwise -

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

Please Note -

TurboTax Online: Important Details about Filing Form 1040 Returns with Limited Credits

A Form 1040 return with limited credits is one that's filed using IRS Form 1040 only (with the exception of the specific covered situations described below). Roughly 37% of taxpayers are eligible.

If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.

Situations covered (assuming no added tax complexity):

• W-2 income
• Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B
• IRS standard deduction
• Earned Income Tax Credit (EITC)
• Child Tax Credit (CTC)
• Student loan interest deduction

  Situations not covered:

  • Itemized deductions claimed on Schedule A
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income
  • Stock sales (including crypto investments)
  • Rental property income
  • Credits, deductions and income reported on other forms or schedules

[user17713484037]

Tax refund advance

[xmasbaby0]

@user17713484037

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refund-advance/L52Mg0G5u_US_e...

[Shadygrove]

I purchased the quicken Will Builder when I did my taxes on Turbo Tax and even did most of the documents.  But now I can't seem to find my account or am not  able to log in.  Is anyone able to help me? I have already tried to reset my password

[klmn]

I accidently clicked interest income earned on I bond as Shown in box 1. i changed it to box 3.  However your   amount shown is continually DOUBLE the interest which I turned in and sold this year

HOW TO CORRECT as true interest is half what is listed

[ftayree]

I purchased and downloaded  turbotax 2025. When opening the TurboTax 2025 software, clicking update TurboTax 2025,  it stays at waiting for the installer service.  How do get it to update?

?

[Shay1987]

Yes

[Eblove]

Hello I paid the 39.00 for my daughter taxes and 144 was taken out of my card I was told they would send it back in 1 to 2 business days 

[DoninGA]

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@Eblove wrote:

Hello I paid the 39.00 for my daughter taxes and 144 was taken out of my card I was told they would send it back in 1 to 2 business days 

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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Mae614]

I have a question about my taxes for 2024?

[savannahp]

i just need to speak with someone about an amendment 

[mesquitebean]

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@savannahp wrote:

i just need to speak with someone about an amendment 

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Questions about an amended return can probably be answered in this forum.   If you wish, you can start a NEW thread about your issue at the link below..  At that page the subject line is for a summary title of your issue and has a limited number of characters.  Something ilke "Need help amending YYYY return " or so, and include the tax year you are amending.  Below that subject/title line is a message box that will let you include relevant details.  But remember this is a PUBLIC Internet forum, so don't post any personal information.

https://ttlc.intuit.com/community/forums/postpage/board-id/203

"i just need to speak with someone about an amendment"

If you actually want to speak to TurboTax Support, here's how to reach them:

Hours are 5AM-9PM Pacific, 7 days per week

https://ttlc.intuit.com/turbotax-support/en-us/contact/