License code after loading CD asked for a code that does not match indicated code on CD mailer. I cannot enter 12 of the 16 characters and cannot enter my 2020 TurboTax.

[wmjim1]

code [product key removed]

[Cass0317]

Please see the TurboTax FAQ's below for assistance with your license code not matching:

• TurboTax 2019 CD/Download launches as Basic and gives Error 606 when trying to activate
• My code doesn't work
• Activating TurboTax CD/Download software

If you’re still having trouble with your code, Contact us.