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It's an additional charge.
This is the only thing I could find related to my topic. I've had 3 calls with support and the 3rd one at least offered to send me andemail to request a refund, but that doesn't apply to my issue.
I was overcharged 49.00 dollars for something that I didn't order and I specifically recall not selecting the Max benefits service. My tax return was 49.00 short of what I should have received after the charges for my FED and State and 39.00 processing fee.
I can't seem to get any help online or through the support line.
Please review the 2 FAQ's below regarding the addition and desired removal of MAX benefits. If you require further assistance you may try contacting support via phone (not sure if you were unable to get through prior). Contact details can be found here.
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