Is this a glitch? In a 1099-B Worksheet, trying to enter Date of Acquisition, "Page Unresponsive", try to exit the page, "Aw... Snap, something went wrong". Anyone else?

[knoll]

same thing is happening to me I cant due anything 4 days in a row !! I get a blue circle ...page unresponsive then it freezes...

[jennymriggs]

Isn't it frustrating? I wonder if any techs are monitoring this page. Anything else we can do?

[MichelleLO]

Have you tried to clear your browser's cache and delete the cookies?  A full or corrupted cache can keep TurboTax from functioning properly. 

Also, this could be an issue with the number of transactions that were loaded from your 1099-B. There have been issues with the "calculator" freezing up from too many transactions in TurboTax Online. The workaround for that would be to delete and enter the transactions manually or switch to using TurboTax Desktop. Please see How do I switch from TurboTax Online to the TurboTax software?

[portaman03]

im having the same exact issue, even cleared cache and cookies on 3 different browsers. Customer support was of no help. Going to try and download the software, if it works, ill reply here. already paid for their online services, so hopefully ill be able to get a refund for that after purchasing the downloadable software.

[cmminfl]

I tried all of this and am still getting the same error.  This has to be a software/system issue.  Please fix it.

[taxes9991]

I've been having the same issue for about 4 days straight. I'm a mac user and have attempted it on Safari and Mozilla Firefox. I have also cleared all the cookies in the cache. Refreshing doesn't do anything but cause it to freeze again. Nothing seems to work. 

[taxes9991]

@MichelleLO yes, I have tried this and it still isn't working. Is it because I am using a mac computer?

[portaman03]

UPDATE: downloading the actual turbo tax software (not the website only version) alleviated the glitching/freezing issue on my MacBook. I guess one of my uploaded tax files was too large for the website version to handle

[jennymriggs · Accepted solution]

Michelle, are you supposed to be an "expert"? I've jumped all through your BS hoops, and now you are admitting the software can't handle multiple transactions on the 1099-B worksheet? I have 239 transactions from Etrade. If I wanted to enter them manually, I wouldn't need TurboTax. Instead, how about you FIX the glitch or give us all refunds?

[jennymriggs]

Thanks! I still think they need to fix the glitch -- considering how many of us have been driven crazy waiting on the worthless chat, clearing caches, restarting, switching browsers, etc.

[jennymriggs]

Michelle, why don't the online chat people admit this is a glitch, instead of wasting our time?

[jennymriggs]

Good luck! I submitted a request for refund over a week ago, no response. Will probably have to dispute the charge on my Visa. Maybe, there should be a class action lawsuit filed to get their attention.

[jennymriggs]

Did you see the response from Michelle, the "expert". It IS a GLITCH, but her solution is to manually enter all your transactions OR buy the download, after paying for the online version. Good Luck!

[jennymriggs]

@MichelleLO  Sorry, I didn't link to you on my earlier posts. PLEASE do something about this GLITCH in the 1099-B worksheet. It's unreasonable for us to manually enter our transactions (I have 239 from etrade) and unfair to expect us to BUY the download, when we've already paid for the online version. I requested a refund over a week ago, with NO response. At the very least, you should tell the CHAT to stop giving us the runaround and admit the TRUTH!