Is it a software problem? I can't plug my real estate taxes into TurboTax 2019 Deluxe. That page doesn't accept typing. Running Windows 10 (new computer).

[teddytanski3228]

All the income sections went in perfectly.   This is the only place where the program isn't accepting input so far.

[SteamTrain]

Are you sure you're not running the Desktop software? there is a bug, and a workaround in that if you see a $0.

But not with the Online software  (maybe if using a phone to enter)

[8442]

I'm having the same issue.

[SteamTrain]

@8442 

@teddytanski3228 

1)  The desktop/download software ?

Or

2)  The Online Browser-based software???

[teddytanski3228]

Bought the disk, and it has been updated by Turbo Tax a few times since I installed it.  

[teddytanski3228]

It does show a "0".  Is there a workaround?  This is one of the last things I need to put into the program.  I might actually be itemizing instead of using the standard deduction this year.

[SteamTrain · Accepted solution]

@teddytanski3228     @8442 

______________________________

For the Desktop/download software ONLY:

Whenever you see that "$0"  (an actual zero, and only when using the desktop software )...a "Supporting Details" sheet is attached to that entry, usually transferred in from last year, but after the actual $$ entries were stripped out.

Problem is that TTX reprogrammed that page such that the "Supporting Details" page doesn't pop up like it used to...so several ways to work around  it until they get it fixed (if ever).

___

Here's what I think is happening  (#1,2,3 below)...and how to fix it (#4 below).

1)  In 2018 you added "Supporting Details" to each of those fields where you encounter a locked "$0"...probably to describe  when & how paid it in some prior year.

2)  The Supporting Details sheets (empty) transferred into your 2019 file from your 2018 file.

3)  The Supporting Details are supposed to pop up as soon as you attempt to enter a value during the Interview...but it doesn't.  (Software Bug)

4) Workarounds  : 

4a)  double-click in the field and the Supporting Details sheet pops up and you can either delete it (hit the big red "X"), and now make an entry...or you can use the SuppDetails worksheet to enter your $$....OR...

4b)   Put your cursor in the box, and then go to the top menu on the screen and click on <Edit....then <<Add Supporting Details from the drop-down menu.  IF the SuppDet box shows up you can either add your entry in there...or hit the Red "X" to delete the whole SupDet worksheet and then make your normal entry.....or...

4c)  Put your cursor on the box....switch to Forms Mode...., and enter the payment  directly in the worksheet.   You can also delete the Supporting Details sheet entirely (look for the REMOVE "X" when it pops up)..once that is done, you can make entries using the interview again..

(been reported too, but might take weeks to fix...or never since we've heard nothing yet)

________________________

and there are other places ..like Medical Expenses, and Federal Quarterly Estimated Tax Payments ...where the same "$0" issue "might" pop up....but only if you used Supporting Details in the past

[teddytanski3228]

Thank you!!!  The double click/deleting the supporting document page solved the problem perfectly.  I really appreciate your help with this!!🤗

[merlin19th]

Work around 4B worked for me.  Have to use it for all medical deductions...  definitely a bug in the software

[tvitacco]

I am having the same exact problem - I am running Mac OS 11.6.4 (Big Sur). I am unable to enter "real estate taxes paid" and other fields. I tried the suggested workaround but that doesn't work.

[RobertB4444]

@tvitacco  Unfortunately that is a bug from last year.  If you're experiencing the same issue then you have an all new problem..

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

Here is a link on how to clear your cache and cookies.

You are probably better off having someone walk through the return with you to look at your entries so I recommend getting live expert help.

Here is a link to finding a TurboTax expert.

However, that requires upgrading your product which may be an expense you don't want.  In that case you can call an expert and ask questions over the phone.

Here is a link to the TurboTax Phone Number.

[SteamTrain]

@tvitacco 

Are you really using the MAC desktop software?

________________

IF you are using the Desktop software, installed on your MAC  (NOT the online browser-based stuff)

,,,Did you really try both workarounds  4b) and 4c) ?     

(I don't have a MAC, so I can only guess at the steps to get the Supporting Details sheets to show up.......MAC and Windows have some differences in how to do workarounds)