IP PIN

[mesquitebean]

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@ eznoh wrote:

Thanks for the help but I'm done.

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You're welcome.  Sorry I can't explain why you're having difficulty.  I don't know if the folks at TurobTax customer support have been getting any calls on this issue or not.  If I see folks in the forum reporting it, I'll post back.

As you likely already know, if you do file by mailing a paper return, you should still enter the IP PIN on your return (manually in this case.)   It's down in the signature section just to the right of the occupation field.  It's recommended to mail by a method that has tracking.   The filing instructions for a mailed return should print out with the return, or you can get them in Forms Mode from the forms list.   It may not appear there in the list until after you change the filing method from efile to mail.

[Brown1186]

Thank you ! Going to the worksheet to enter the pin worked for me. I was trying to enter it on the form.

[Cbbutler07]

I signed into to www.irs.gov/getanippin to verify my IP PIN.  There was some sort of glitch or error on the original IP PIN on the IRS end and they revised my IP PIN! 

[user17742953601]

This doesn't work on my desktop version of Deluxe.  I can find where the PIN should be input, but when I type it in, nothing happens and it's not saved.

[CatinaT1]

Do you have your new IP Pin to use for 2026? This number changes every year. 

You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN. 

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Here's how you can fix a reject: 

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection. 

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection. 

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return. 

Additional reject instruction here. 

[n06139i265]

That worked. Thanks. I am pretty sure everything was up to date. I get asked to update every time I reopen the Turbo Tax.

[rwilhelm1]

My return was rejected due to the 5 digit PIN missing for the first taxpayer. The email from TurboTax said I could go into my file and fix it. But, my federal file is not there and there are no instructions on how to proceed. I thought TurboTax did an analysis and said everything was correct. If that PIN was missing, why didn't TurboTax see that? 

[mesquitebean]

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@ rwilhelm1 wrote:

My return was rejected due to the 5 digit PIN missing for the first taxpayer. The email from TurboTax said I could go into my file and fix it. But, my federal file is not there and there are no instructions on how to proceed. I thought TurboTax did an analysis and said everything was correct. If that PIN was missing, why didn't TurboTax see that? 

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The 5-digit PIN is a signature PIN and can be any 5 digits of your choice.  During the filing process it's on a screen with today's date and your birth date.   That should not be the reason for the rejection.  It shouldn't let one file without it.   It's more likely that either the first taxpayer's 2024 AGI is wrong, or that the IRS is expecting the first taxpayer to have an IP PIN (6-digit Identity Protection PIN).    We don't yet know what your situation is.  We need to know the exact rejection error code and message in order to assist you.     And is this a joint return or a single taxpayer?

Once we know the reason for your rejection, we can tell you how to get back into your return interview to make the correction.