Installing the 2024 Turbo Tax Deluxe I just purchased on Amazon

[Uranium Cranium]

I just purchased my 2024 Turbo Tax Deluxe on Amazon. The instruction on the Digital Delivery Confirmation Email I received instructed me to go to www.InstallTurboTax.com to start the download of the software to my computer. When I go to the website, all I get is blank screen at the address turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ What am I doing wrong? How do I access the download/installation site?

[VolvoGirl]

Try getting to it here,  How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

You may have to use a different browser.  Try using Chrome.  It might not like Microsoft Edge.  

[Uranium Cranium]

I have tried to access the install program in both MS Explorer and in Google Chrome. Plugging in www.InstallTurboTax.com still just generates a blank web page. I am trying to get my taxes done; why is it so difficult to get access to software I have already purchased? Please help me in access to the Turbo Tax software. Thank you.

[VolvoGirl]

You might need to update Windows.  Go to your computer settings and check for updates.  Try clearing out the cache & cookies and reboot your computer.   

Troubleshooting Windows install

Troubleshoot installation and running TurboTax for Windows

Otherwise How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

[BerYnolN2683]

Have difficulty logging into TurboTax to start the download

[VolvoGirl]

How to install the Desktop Download program

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

If you are having trouble going to installturbotax.com, you can go here to start the download
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax