You might need to update Windows. Go to your computer settings and check for updates. Try clearing out the cache & cookies and reboot your computer.
Troubleshooting Windows install
Troubleshoot installation and running TurboTax for Windows
Otherwise How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
