IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

[comountainSK]

I wish ANY of these tips or tricks worked but literally the same issue. Never received a pin so had one reset with the IRS IP PIN site. AGI is pulled in from last years return. Tried saying neither of us filed and didn't work. Tried saying my spouse didn't file and it didn't work. Tried saying 0 for my spouse and it didn't work. I will never use Turbo tax again. The amount of hours I have lost over something that is clearly an integration issue is unacceptable. 

[mitaxdummy]

At the end of the day, Turbotax fails.

1. They tell you to enter any 5 character PIN.  If a certain PIN - ie, last year's - is required, SAY THAT.
2. They tell you to enter your spouses AGI for last year. HUH? Married filing jointly? How unclear could their instructions possibly be?
3. As I previously mentioned, let me know WHICH submittal has been rejected and give me a better reason why.

It's like their application development staff got sleepy at the end of the program and didn't give a s*%t about maintaining focus and clarity. And I have yet to see a TT posting taking ownership of this ridiculous blunder.

I have used TT for years but I'll look for alternatives going forward ... and encourage whoever I speak with to do the same. Intuit's disregard for their customers is beyond words.

[Williams Homes]

If the problem was the IRS hasn't entered all our tax info, then why is the correct AGI on my account at the IRS. I logged into my account and got the info from IRS to double check. Has to be a Turbo tax problem.

[xmasbaby0]

Because there is more than one database that they enter information in.   A lot of people have had AGI problems for the past couple of years ever since the IRS got so severely backlogged during covid.

[mesquitebean]

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@ Williams Homes wrote:

If the problem was the IRS hasn't entered all our tax info, then why is the correct AGI on my account at the IRS. I logged into my account and got the info from IRS to double check. Has to be a Turbo tax problem.

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You haven't described your situation any.    Are you efiling a joint return and getting the same rejection error code as the title of this thread?   i.e., IND-032-04 saying that the "spouse" (secondary taxpayer's) AGI or PIN did not match the IRS efile database?   

How did you efile the first time?   The first attempt should have been to use the same total 2020 AGI for both filers.  Do not split or allocate it.   The 2020 AGI should be from an original return--not an amended one.  If that's what you did, and if it rejected with code IND-032-04, then try this for your next attempt:   Enter the total 2020 AGI for yourself (primary taxpayer) and use a 2020 AGI of 0  for the spouse/secondary taxpayer.

If that rejects, then report back for the next attempt and please provide the rejection error code.

[comountainSK]

While non of the tips here worked for me. I tried them all. Saying my spouse didn't file, saying they did file but putting 0, saying neither of us filled. None of them worked. I called turbotax back and the person I spoke too told me is the desktop app that causes it and to file online. I tried that, and my taxes were accepted overnight. The unfortunate thing is it was $168 total to file online vs the 104.99 I paid for turbotax desktop. Use the website if you are still having this issue!!

[dsm81163]

Your AGI has most likely been taken from the 1040 you submitted using TT last year.

It continues to amaze me that TT has not leaned forward in the foxhole to help all its customers. Come on TT, how about  fact sheet to help us?

[ankeny]

I saw on the TV news the other night how they were talking about how bad the IRS was backlogged because of budget cuts and COVID.  Their worst problem was how much time it takes for the IRS to handle taxes files by mail.  The first thing Turbo Tax says to do is to print your taxes and file by mail if you are having trouble electronically filing.  Turbo Tax needs to explain this problem to us, or many people will be using other software next year to file our taxes electronically.    

[Williams Homes]

The problem was the same problem everyone else was having! After triple checking the AGI was correct, even to the point of logging into the IRS to reassure myself.  I kept getting rejected. There was no amended return and I did read and follow the TT instructions. Thanks to the people who figured out to just put 0 in both AGI spaces (mine and my spouse) it finally was accepted. My biggest problem was that TT didn't have the suggestion in their responses to the rejection since this has been happening for a few months now! I wasted a whole day on this. I started using turbo tax in 1995, same year I started using QuickBooks. I have never had them ignore something like this before.

[SCOOTERU]

These comments about the major problems with e-filing thru TurboTax are 100% correct.  Today is the filing deadline to avoid penalties, and our federal & state returns have been rejected after trying 4 times through TurboTax. This is NOT an IRS problem.  We signed into the IRS.gov account and confirmed the Adjusted Gross Income in the IRS transcripts of our 2020 joint tax return.  This number was reconfirmed 4 times, and yet TurboTax comes back with the message (IND-032-04)  that the AGI number for me and/or spouse is incorrect.  Not possible.  After all of these complaint in the past year or longer, TT should be embarrassed to still have this problem.  Is TT going to pay my late penalties & interest because I can't go to the Post Office (it's closed) to mail the returns tonight (April 18), and yet TT software leads to their rejection by the IRS and states.

Very bad.

[mesquitebean]

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@ SCOOTERU wrote:

These comments about the major problems with e-filing thru TurboTax are 100% correct.  Today is the filing deadline to avoid penalties, and our federal & state returns have been rejected after trying 4 times through TurboTax. This is NOT an IRS problem.  We signed into the IRS.gov account and confirmed the Adjusted Gross Income in the IRS transcripts of our 2020 joint tax return.  This number was reconfirmed 4 times, and yet TurboTax comes back with the message (IND-032-04)  that the AGI number for me and/or spouse is incorrect.  Not possible.  After all of these complaint in the past year or longer, TT should be embarrassed to still have this problem.  Is TT going to pay my late penalties & interest because I can't go to the Post Office (it's closed) to mail the returns tonight (April 18), and yet TT software leads to their rejection by the IRS and states.

Very bad.

---

Since you efiled on time, but it was rejected, your return is not yet late. If you had an efile rejection today, you get an extra 5 days to either resubmit the efile or postmark a mailed return.   The IRS knows that can happen on the last couple of days prior to the deadline, so they provide extra time for rejected returns.  See this FAQ:

https://ttlc.intuit.com/community/return-status/help/what-if-my-return-is-still-pending-or-rejected-...

There is also no late filing penalty for a Federal return if you are due a Federal refund.

The state return automatically rejects when a Federal return is rejected.

You may be able to fix this and resubmit your efile. I'll tell you below 2 other ways to efile that may correct this.

IND-032-04:  "The prior-year AGI or prior-year Self-Select PIN for the spouse (secondary taxpayer) did not match the efile database."

It is the IRS doing the matching.   This can happen even when everything is correct on a tax transcript.  I know that's frustrating.   The IRS has many databases they use for different things.  Frequently AGI rejections are due to returns that were not finished processing prior to late November 2021, and last year a lot of returns had not finished processing by then.   For others, it even happens for unexplained reasons.

I'll assume you are married filing jointly for 2021 and also filed jointly last year for 2020.  Here are 3 possible ways to efile, in recommended order.   You may have already tried the first way.

1)  If you filed jointly last year, then your first attempt (as you may have done) should have been to use the same total 2020 AGI for both of you, using the 2020 AGI from the original 2020 return, not an amended one (if any).

2)  If that first attempt using same total 2020 AGI for both of you rejected with code IND-032-04, I would resubmit it with the total 2020 AGI for the primary filer and using 2020 AGI of 0 (zero) for the secondary taxpayer/spouse.

3)  If that second attempt also rejects, then for the third attempt I would resubmit using a 2020 AGI of 0 for both of you; i.e., both primary and secondary taxpayers.

[dsm81163]

You are absolutely correct.

Why is TT quiet. Shame on them, they should take the lead and help us customers.

[dsm81163]

Good info.

BUT, why doesn't TT put the possible solutions on the the instructions on the efile page (maybe a trouble shoot section).

Why put all its customers through this unnecessary anguish?

Wasted  time, and having to go through the paper filing hassle + year or more delays on the IRS's end - to process the return. 

My 2000 return, submitted by mail  April 2020, was only processed in March 2021- last month! 

[berad]

Same experience...all the way through checking my prior AGI  as a match.

The rejection error message given was not correct and the fix should be well shared whcih it wasn't . This is a P1 bug since it prevents the customer from doing the ONE thing they really want to do. FILE ELECTRONICALLY.

[SCOOTERU]

Thanks for the 3 options.   But I note that YOU suggested this work-around, and there is NOTHING FROM T.T. about how to 'get around' the problem.  Obviously T.T. has known for months about this problem -- whether it was caused by T.T.'s own software or by outdated IRS data; in any event, T.T. should have offered suggestions online, especially after charging $45 to file each state tax return after the 1st (I had to file 4, so I had to pay $135 for the 'privilege' of trying to file these).

As to your options:

1) We tried your first option using same AGI for both spouses (of course, it was a married-joint return), but that still led to rejection.

2) We tried "0" for one spouse, and normal AGI for the other, but that still led to rejection.

3) In the end, what succeeded was something similar to your 3rd option, with some changes. Specifically:

   A) Sign into IRS account and obtain new/updated IPIN numbers for both spouses (these are 6 digit numbers, and they have nothing to do with the TT pin number that TT also wants).

   B) After obtaining new IRS IPIN numbers, go the tax return (usually 1040) and be sure to enter IPIN number on the joint return for each spouse where the IPIN number is requested (usually asked for in only 1 place for both spouses).

   C) Before pushing the TT "submit" button, reduce the AGI amount for each spouse from the actual AGI to 0 for each spouse.  ALSO -- important -- answer the TT question about whet her you filed a return for last year (2020) by answering "NO"  (so the TT transmittal will not even look for any AGI number to match at the IRS).

   D) The one problem of doing the above steps is that, in our case, these steps deleted our names, SSNs, and other personal info from our tax return!!!  So we had to go back and input a bunch of personal information (but NO need to input any amounts/other entries) before our return became "complete" again.

As stated, we paid TT $135 for the 'privilege' of wasting about 4 hours trying to electronically file multiple state returns -- and for figuring out the answer ourselves by reading what other taxpayers had posted (with no useful posting from TT).  If nothing else, TT should refund or credit the extra fees for state returns and also refund or credit the amount paid for the TT main program itself.  That hardly makes up for the hassle TT has caused, but it is some recognition that their program has failed to work for many of us.