Thanks for the 3 options. But I note that YOU suggested this work-around, and there is NOTHING FROM T.T. about how to 'get around' the problem. Obviously T.T. has known for months about this problem -- whether it was caused by T.T.'s own software or by outdated IRS data; in any event, T.T. should have offered suggestions online, especially after charging $45 to file each state tax return after the 1st (I had to file 4, so I had to pay $135 for the 'privilege' of trying to file these).
As to your options:
1) We tried your first option using same AGI for both spouses (of course, it was a married-joint return), but that still led to rejection.
2) We tried "0" for one spouse, and normal AGI for the other, but that still led to rejection.
3) In the end, what succeeded was something similar to your 3rd option, with some changes. Specifically:
A) Sign into IRS account and obtain new/updated IPIN numbers for both spouses (these are 6 digit numbers, and they have nothing to do with the TT pin number that TT also wants).
B) After obtaining new IRS IPIN numbers, go the tax return (usually 1040) and be sure to enter IPIN number on the joint return for each spouse where the IPIN number is requested (usually asked for in only 1 place for both spouses).
C) Before pushing the TT "submit" button, reduce the AGI amount for each spouse from the actual AGI to 0 for each spouse. ALSO -- important -- answer the TT question about whet her you filed a return for last year (2020) by answering "NO" (so the TT transmittal will not even look for any AGI number to match at the IRS).
D) The one problem of doing the above steps is that, in our case, these steps deleted our names, SSNs, and other personal info from our tax return!!! So we had to go back and input a bunch of personal information (but NO need to input any amounts/other entries) before our return became "complete" again.
As stated, we paid TT $135 for the 'privilege' of wasting about 4 hours trying to electronically file multiple state returns -- and for figuring out the answer ourselves by reading what other taxpayers had posted (with no useful posting from TT). If nothing else, TT should refund or credit the extra fees for state returns and also refund or credit the amount paid for the TT main program itself. That hardly makes up for the hassle TT has caused, but it is some recognition that their program has failed to work for many of us.
