Illinois Tax Return glitch

[jojovine1969]

I get to step 3 of the re- install ,but I don't see any instructions how to re-

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@CheriS wrote:

Update-For those who have not signed up for the e-mail notification about this issue I have included it here: 

"Please follow the below step in an attempt to clear the issue:

1. Exit out of the TurboTax Program
2. Uninstall the Illinois folder by following the steps below
1. Click on the Windows button or the search bar on the bottom left of your computer screen
2. Type c: into the search bar
3. Double-Click on the folder labeled Program Files (x86)
4. Double-Click on the TurboTax folder
5. Then double-click on the folder for tax year 2018
6. Then double-click on Forms
7. Find the folder labeled ili_18
8. Right click on the ili_18 folder and click delete
3. Re-install Illinois by following the steps below
1. Click on the Windows button or the search bar on the bottom left of your computer screen
2. Type w_illinois_ind into the search bar
3. Click on the item labeled w_illinois_ind_2018.160.0100.exe (or the one that is most similar)
4. Follow the on screen instructions to finish installing Illinois
4. Relaunch TurboTax after Illinois has been installed"

If the above instructions do not work, please click the sign-up button. 

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install

[jojovine1969]

doesn't work

[jojovine1969]

I did not purchase online. it wants me to purchase it for 39.99 for the state.

[Vollpreuss]

As I posted earlier in this chat, the reinstall workaround suggested by Turbo Tax did not work for me.  I was also prompted to pay $39.99 for my free state form.

This fix I managed to find in Support worked for me and a number of others if you wish to print your forms. 

If you are comfortable with deleting files, you can try this:

Delete the three files   ilif01.1pe, ilif02.1pe and il_ind_schsa.pdf  all dated 12/10/18.

  location was C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18 for the first two files, 

….and C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18\fpspdfs for the pdf. 

This worked for several other users.

(the "Premier 2018" subdirectory will be Deluxe or Home & Business if your version is one of the other ones)

[jojovine1969]

It did not work step 4 of your re-install did not come up

[jojovine1969]

Did not work

[jojovine1969]

I had the same problem
No instructions how to reload

[jojovine1969]

When you delete it
I had to go to the recycle bid and restore the file.
Their suggestions have not worked

[jojovine1969]

There is no instructions on how to install

[Lynnz28]

couldn't agree with you more!

[Lynnz28]

apparently the FREE customers are more important than the Paying customers

[Lynnz28]

I just got the workkaround to work for me. After removing the IL program file and trying to update (which only prompts you to pay $39.99) I closed the program and put the IL program file back from where I took it and restarted and WOW the state forms were there! 

No one should have to go thru this BS!

[Lynnz28]

I think the WORKAROUND that is posted on the site is easier to do. Remove the IL program file folder to your desktop. start the turbo tax and add the folder back from where you took it and the forms appear. Too bad the instructions leave out the correct step of putting it back because the forms do not automatically generate on online updates.

[Lynnz28]

One of the things that I find most annoying is that while we are seeking solutions from TurboTax, all they can do is ask us with surveys and questions about How are we doing? and Tell us what we can do better?    HOW ABOUT PROVIDING US WHAT WE PAID FOR?  Please don't ask me how to do your job or how well you are doing your job. JUST DO IT!

And how about having to fill out a "what is your problem form" in order to get the SECRET customer service phone number!

And then the rep doesn't even read what your problem is and you start all over again. And the rep has no idea what this problem is.

I could go on and on....

[Lynnz28]

Sorry to say that I can still only LOOK at the forms.