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I get to step 3 of the re- install ,but I don't see any instructions how to re-


@CheriS wrote:

Update-For those who have not signed up for the e-mail notification about this issue I have included it here: 

"Please follow the below step in an attempt to clear the issue:

  1. Exit out of the TurboTax Program
  2. Uninstall the Illinois folder by following the steps below
    1. Click on the Windows button or the search bar on the bottom left of your computer screen
    2. Type c: into the search bar
    3. Double-Click on the folder labeled Program Files (x86)
    4. Double-Click on the TurboTax folder
    5. Then double-click on the folder for tax year 2018
    6. Then double-click on Forms
    7. Find the folder labeled ili_18
    8. Right click on the ili_18 folder and click delete
  3. Re-install Illinois by following the steps below
    1. Click on the Windows button or the search bar on the bottom left of your computer screen
    2. Type w_illinois_ind into the search bar
    3. Click on the item labeled w_illinois_ind_2018.160.0100.exe (or the one that is most similar)
    4. Follow the on screen instructions to finish installing Illinois
  4. Relaunch TurboTax after Illinois has been installed"

If the above instructions do not work, please click the sign-up button. 



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