303988
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

If I own the cd, do I still have to pay the service fee for filing my state and federal taxes?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
PatriciaV
Expert Alumni

If I own the cd, do I still have to pay the service fee for filing my state and federal taxes?

TurboTax CD/Download Products all include five (5) free Federal e-filed returns.

If you purchased a bundled version with State, you also receive a free state download. You can file that state by mail for free.

Note that the purchase of a TurboTax for Desktop product does not cover the cost of using TurboTax Online.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

If I own the cd, do I still have to pay the service fee for filing my state and federal taxes?

I downloaded the cd paid for already and includes federal efile, but why seeing option to pay $119 to click & start Federal?

If I own the cd, do I still have to pay the service fee for filing my state and federal taxes?

@jonathanhogan Did you make the mistake of using online software instead of the CD/download?

 

You should not be "logging on" to use the CD/download.   If that is what you have been doing you have been using the wrong software.

 

  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question