I was forced to pay $98 for TurboTax Deluxe though I did not use any services. I was scammed. Has anyone been able to be refunded?

[mirlarson99]

I also do not need anyone “explaining” the wrong answers, TurboTax has been sued for this and I’m tired of mansplaining. Bye TurboTax and your awful community.

[DanP0428]

It is not refundable, so you might as well use it to prepare and file your taxes.

[mirlarson99]

I already submitted and did not use the services, I hope they are having a fun time adding hiding charges during a pandemic. 

[DanP0428]

There are no additional services if you paid $98.  Additional services, like LIve, would have cost another $100.  The $98 is to prepare and file your taxes.  It is not a hidden charge.  You paid to prepare and file federal and state, plus sales tax.  

[DoninGA]

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

For some reason you wanted to pay the $59 TurboTax account fee for the Deluxe edition with your federal tax refund.  The refund processing fee for this option is $39 as was shown on the screen giving you the payment options.

[mirlarson99]

Lol thanks, I definitely talked to customer service and they told me I paid for Deluxe and extra charges but thanks.

[mirlarson99]

Yep! Mine was simple and I called customer service and they TOLD me I used Deluxe. So thanks for explaining the wrong answer, I guess the community is also awful.

[xmasbaby0]

When you chose to “start”  in the Free Edition —

Directly below the words “Free Edition” there is a blue link that says “For simple tax returns only”   If you click that link it brings up this information:

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits
• Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

• Itemized deductions
• Unemployment income reported on a 1099-G
• Business or 1099-NEC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3

[scamalert]

Yeah, the really at NO point told me about the additional fee be added. I expected to pay for my state return but nothing else! The only form I had was for college, that's gross. Also, to wait to the VERY end of the filling process after I did all that work to tell me you are charging me an extra hundred is the DEFINITION of at best shady at worst a scam.

[scamalert]

YEAH because WE ALL know what is on schedules 1-3and based on all the things they take the time to list INDIVIDUALLY above that, it leads one to assume that VERY BASIC things like the child tax credit and Educational expenses are not ANYWHERE in the same league.. LMFAO ....... They could very easily CLEARLY list what is associated with schedules 1-3, so the POOR people who they are taking advantage of would know ahead of time to use another service, BECAUSE after looking now, SCHEDULES 1-3 are all the POOR PEOPLE ones, you should all be ashamed!!! DOWN with corporations that treat us all like disposable waste 

[reinee]

indeed, I was screwed out of over 1000$ for having my refund wired to my bank. How is this legal? I deserve a response from these criminals? Its call stealing. Or get me the rest of my refund.

[taxlady28]

TurboTax is a paid service that is not meant as relief for the poor.  There are other services that are better suited for your needs.

[xmasbaby0]

Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

Or—if you live in certain states you may be eligible to use the new IRS Direct File

( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )

https://directfile.irs.gov/