I tried filing my 2019 tax return, it was rejected due to missing information on the 2018 return I filed through TurboTax. How did this happen?

[jezrellreese]

When I filed my 2018 return, I imported in all the W2 information. It was sent in, accepted, and I received my tax refund. Several weeks ago, I filed my 2019 return, and I am just now learning that it's been rejected. When I look at the 2018 return TurboTax has on file, the Wages and other information is missing and the AGI is wrong, so the IRS will not let me file the 2019 until this is corrected. My question is, how did TurboTax let this happen?

[ReginaM]

I am sorry, we do not have access to your TurboTax account to see why or how this may have happened.  However, you can correct your 2018 AGI in your 2019 return so that you can electronically file your 2019 return.  Here's how:

To correct your 2018 AGI in TurboTax account follow these steps while in TurboTax:

1. Select File from the left hand side of your screen,
2. Complete Step 1 and 2 if you haven’t already done so, then go to Step 3.
3. When getting to the Let’s get ready to e-file screen after selecting Step 3, select I want to e-file before you continue.
4. Follow the online instructions. When prompted, put in your exact 2018 AGI.
5. Continue through the screens until you’ve re-transmitted your return.

Here is where you can find your 2018 AGI:

If you used TurboTax last year you can view your 2018 AGI by selecting Documents on the left hand side of your screen.  Select View Documents from: Select 2018 on the drop down menu.

OR

You can obtain a copy of last year's tax transcript online using IRS link:   Transcript 

OR

If you have a copy of your 2018 tax return, your AGI is located on line 7.

[kyWmson]

I want to file my 2019 return electronically, but just mailed my 2018 return last week.  What figure should I use to file the 2019 return electronically, to avoid an error message and non acceptance.  The IRS is woefully behind in processing returns  so I know they haven't had time to do anything with mine, which includes a schedule C and E.  Should I just use the total of the W-2s and 1099s the only information that is known to them as of last year?  Or leave it blank.  Needing guidance on how to proceed.

[VolvoGirl]

If you didn't file 2018 on time last year then enter 0 (zero) for the AGI to efile 2019.