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Level 5

I need to talk to live to someone at Turbo Tax

I need to speak with a person from turbo tax I have tried following the web sit instructions that leads to the number 800-446-8848 and that just leads to machine that does not tell me what I need to know.. now how do I talk to a person?

13 Replies
Intuit Alumni

I need to talk to live to someone at Turbo Tax

Hi there! I think we were able to resolve your question via private message, but if you have more questions please don't hesitate to reach out to us again!

Level 2

I need to talk to live to someone at Turbo Tax

I NEED TO TALK TO SOMEONE LIVE PLEASE!!

Level 3

I need to talk to live to someone at Turbo Tax

The exact same problem.  It's ridiculous that I pay for a level which "includes support" and yet, when I call the number [phone number removed], it just goes in circles and hangs up.  The voice-activated menu is beyond terrible and doesn't recognize my voice--replace it with a touch-tone menu for everyone's sanity, please. 

 

Bottom line: Either TurboTax is guilty of false advertising or there's another way to contact them which actually WORKS...now, what IS that way?  Get me the REAL number.  This wild goose chase to try and contact support has wasted an incredible amount of time. 

Level 6

I need to talk to live to someone at Turbo Tax

I don't know what else to do. I am a nervous wreck and can not sleep at night because of this. I can see my funds but I just can't seem to get a card delivered.

Level 6

I need to talk to live to someone at Turbo Tax

It has been six weeks and I still have not received my pre-paid card. My funds are available but I can not use them. I am sick and tired of getting the run around. I was already charged a monthly fee for a card that I do not have.

I need those funds to pay for my college. Could you please help.

Level 20

I need to talk to live to someone at Turbo Tax

Moderator AshleighP has already responded in this thread, so perhaps you can send her a message. See the screenshots below.

 

@jd765 

 

1.png2.png

Level 2

I need to talk to live to someone at Turbo Tax

When we tried to Efile our return, we were told to update the softwear.  That update failed.  When we pushed the Efile button again, the softwear locked up.  How can we Efile our return?  It is complete and ready to file.

Level 20

I need to talk to live to someone at Turbo Tax

You should probably just continue trying to update your software. If repeated attempts fail, you should contact support (link below).

 

https://ttlc.intuit.com/questions/1899263

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Level 4

I need to talk to live to someone at Turbo Tax

ashleigh can you please private message me i have not been able to get ahold of anyone i still have not received my card and it’s been almost 3 months
Level 2

I need to talk to live to someone at Turbo Tax

I really need my 2017 tax return.. why can’t I get them off line., urgently
Level 20

I need to talk to live to someone at Turbo Tax


@Janice McCoy  wrote:
I really need my 2017 tax return.. why can’t I get them off line., urgently

If you are not using a Free edition of TurboTax, you can contact support by following the instructions in the link below.

 

https://ttlc.intuit.com/questions/1899263

 

Note (contained within the link): But if you still require assistance, you can contact us at (800) 446-8848.

Level 2

I need to talk to live to someone at Turbo Tax

I signed up for turbotax today but am unable to use any of the help possibilities because I do not have a US phone number (I live in France).  Calling the customer service number doesn't work either because eventually, if you don't have a U.S. number, the call is ended.  My specific questions are regarding 1099 B and 1099 R issues.  Is there another number I could call to speak to a real person?  Or could I chat with someone online without inserting a telephone number? 

 

Also, ultimately when I arrived at the CPA review, It would never load.  There was a problem with the Internet connection (I tried several times).

 

How can I get the services that I signed up for and get my taxes filed?

Please help!

Level 4

I need to talk to live to someone at Turbo Tax

why was this said to be free n its not