I don't know if the Canada codes are a different length than USA. This is the USA forum.
Here is the Canada forum https://turbotax.community.intuit.ca/tax-help
Or Contact TurboTax Canada Support https://support.turbotax.intuit.ca/contact/
Did you buy the US program? US is 14 digits.
How to activate the Desktop CD/Download program
Here's a post for Canada about the 21 digit code. It has a link to call support.
You have to call in and ask. Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
What is the Turbo Tax phone number
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