I don't know if the Canada codes are a different length than USA. This is the USA forum.
Here is the Canada forum https://turbotax.community.intuit.ca/tax-help
Or Contact TurboTax Canada Support https://support.turbotax.intuit.ca/contact/
Did you buy the US program? US is 14 digits.
How to activate the Desktop CD/Download program
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971
