You'll need to sign in or create an account to connect with an expert.
If you are having an issue using the mobile app, you can always try logging out of the mobile app and logging into a web browser to complete your e-file with TurboTax. Please let us know if this helps.
i am ready to transmit my return but there is no captra to identify that i am not a robot. I am working on my computer.
please help
Clear your cookies and cache and then try again. For more troubleshooting steps please click the link below.
What if Transmit Returns doesn't work? - TurboTax
For information on how to clear your cache please click the link below.
How to clear your cache - TurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
Mojo-6
New Member
LoJoSech
New Member
shamkt24-
New Member
ftang101
New Member
kylie52020
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.