I'm getting to the end to file.my tax return and when I got to transmit my documents it tells me I need to select my captcha. Now there is no option on my screen (using my mobile device)

dleon98 · ‎January 27, 2021

I can't select the box showing I'm not a robot because it does not show it on my screen. What can I do?

TiffanyL · ‎January 31, 2021

If you are having an issue using the mobile app, you can always try logging out of the mobile app and logging into a web browser to complete your e-file with TurboTax. Please let us know if this helps.

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henrylstimson655 · ‎February 1, 2021

i am ready to transmit my return but there is no captra to identify that i am not a robot. I am working on my computer.

please help

ChondelLO · ‎February 1, 2021

Clear your cookies and cache and then try again. For more troubleshooting steps please click the link below.

What if Transmit Returns doesn't work? - TurboTax

For information on how to clear your cache please click the link below.

How to clear your cache - TurboTax

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I'm getting to the end to file.my tax return and when I got to transmit my documents it tells me I need to select my captcha. Now there is no option on my screen (using my mobile device)