I can't transmit my returns

[hahmad8741]

Hello,

I am trying to transmit my returns but when I click the button it prompts me that I need to update my version of TurboTax. When I try to check for updates, it says that my version is up to date. Is anybody else having this issue?

[rjs]

You didn't say what TurboTax product you are using. Are you using TurboTax Online or the CD/Download TurboTax software? If it's the CD/Download software, are you using it in Windows or on a Mac, and did you install it from a download or from a CD?

[Beagle30]

I'm having the same problem (Turbotax Deluxe CD for PC).  It tells me that I need to update Turbotax before I can transmit my returns, but when I try to update it, it tells me that Turbotax is up to date.  I'm in a loop!

[JMP123468]

I am having the exact same issue. Using the CD version of TurboTax Deluxe on a PC

[megbug13]

This exact problem drove me crazy.  Uninstall and reinstall and Voila!!

I had to do it twice but it was such a relief when it worked!

[jyolat]

I am having the same issue. I hit the "Transmit Now" button and the pop up prompts me to check for updates. Then I get the screen that the software is up to date. I click "Transmit Now" and again the same message to update. 

[Bao1031]

Same problem. Using TurboTax cd download for windows. Called support but received no result.

[MichelleLO]

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the below FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...

[Beagle30]

Can you give me at least a rough idea of how long it will be before a fix is released? I need to decide whether or not to go buy H&R Block or some other tax software, as I do not intend to file a manual return. Also, what would be the process for requesting refund of efiling fees and cost of Turbotax?

[TerukoL]

Unfortunately, we do not have a date for when the fix will be released.  In order to receive a refund, you will need to contact our Customer Care department.

Please click the link below and fill out the short form.  Please list Billing Issues instead of refund as the reason for contact.

https://support.turbotax.intuit.com/contact/

[hbutter]

When you are talking about a fix, are you anticipating days, weeks, months....?

[hahmad8741]

Sorry about that. I thought I selected which verison I was using.  I am using the Deluxe verison via downloading the TurboTax software. I am using it on a Windows machine. I was able to transmit my taxes, by uninstalling the software then reinstalling it. I hope that helps others.

[SForrestLO]

Please see this Turbo Tax FAQ on troubleshooting. https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-is...

[jyolat]

I had the same issue. I uninstalled and reinstalled TurboTax and it worked. I was able to Transmit on the first try. 

[hbutter]

I am using the CD version of Premier and nothing so far has solved the transmission problem. Here are the attempts that have failed:  3 software reinstallations; 2 software repair cycles; complete computer and modem reboot; turning off pop up blocker; deleting cookies; and switching from Explorer to Chrome.  I believe that there is a problem in the CD itself.