I can't import tax forms from my Vanguard Group Brokerage Account

[gpware]

I can't import tax forms from my Vanguard Group Brokerage Account. When I enter in the Account Number and Document ID there is an error: "the following fields have length limits". The Account Number and Document ID were copied from Consolidated Form 1099 with spaces removed and so should be correct and and of the appropriate length. So this error doesn't make any sense. Some assistance would be greatly appreciated.

[JohnW152]

This happens occasionally.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[gpware]

Thank you for your reply.

You mentioned, "This happens occasionally." By that, do you mean that the specific error that I am seeing, "following fields have limits," happens occasionally? None of the links that you posted address this specific problem. Length limits I assume means the number of characters in the Account Number and Document ID. I have already verified that they are of the correct length. 

Vanguard Group is a TurboTax 1099 partner. I don't have an extremely high number of transactions. 

Any additional help would be appreciated.

[gpware]

It seems the error message changed a bit, but the result is the same, "Following fields have limits. Account Number: Please enter only 8 numeric digits of Account Number." However, the account number I entered has exactly 8 digits with no non-numeric characters. This error message doesn't make any sense. 

Some assistance would be greatly appreciated.

[CatinaT1]

Were you able to solve your issue? If you are using the online version, try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.    

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

[gpware]

The issue I described above still has not been resolved. When I enter my Vanguard Account Number and Document ID I see the error "Account Number: Please enter only 8 numeric digits of Account Number."

This error does not make any sense because the Account Number that I entered is accurate and exactly 8 digits (no letters). 

I am using Turbo Tax Deluxe 2023 (not online edition).

I do not want to call TurboTax Customer service because I do not live in the US and do not want to pay for an international call.

I hope that somebody can help me with this problem because this seems to be a fairly big bug.