@taxreformisneede wrote: "I can't get my 2020 turbotax software to activate. In activation window, blue dots just keep rotating."
You might not need to contact Customer Support. Try the steps below first and see if that resolves it.
Are you using the Windows version of the desktop product (CD/download?)
If so, a blank, non-functioning, incomplete, or buffering activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
NOTE: If you happen to encounter a similar issue with a popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.
