I am trying to access an old return but I am being told it can't be found for my account but that another account has been found under my email. How do I get the return?

[sphlps1]

This has been resolved.

[GiseleD]

If you are not able to access an old return in TurboTax, you can always request a Tax Return Transcript from the IRS. Click here to request your transcript. If you had a state return, please reply back with the state so we can research the method for obtaining a state transcript. 

[rzadigi]

The IRS only provides tax returns up to seven years old.  After that I'm not sure.  Maybe you have to pay.

[xmasbaby0]

@rzadigi No----after seven years it is gone.   The moral of the story is if you think you even "might" want a copy of a tax return someday, SAVE it before it is too late.

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

https://ttlc.intuit.com/questions/1912533-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-...