I am one step away from e-filing my 2021 1040 SR return. Turbo Tax states it is unable to transmit due to a Tax Program update that is required. How do I access that?

[FredG]

"TurboTax was unable to send your return to the IRS Validation failed: Tax Program Update Required. - There is an update
lie electronicalv. vou must get this update.
Looks like we had a technical hiccup?

[HeatherPLO · Accepted solution]

May we gather some additional details so we can assist you further?  Are you using TurboTax download?  If so, which version?  Please post here and someone will reach out with the next steps.  

[FredG]

Hello Heather:

I am using Turbotax disk Tax Year 2021 Premier from Costco and have updated all along per request.  

[FredG]

My preferred method would be to e-file, but the validation error that pops up on transmit states if I continue to have problems, my other option is to just mail it.  Fred

[MichelleLO · Accepted solution]

Please try to update your software manually. You can find the directions in the below TurboTax help article. 

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

[FredG]

Thank you for responding so quickly.  Great support.  Appreciated.  I received a second response that guided me to a successful solution/transmission but I still appreciate your assistance.  Fred

[FredG]

Michelle:  I own a Mac but went ahead and rechecked.  Yes, there was an update awaiting installation.  Hadn't checked lately, assuming I was almost done.  Installed, relaunched and voila, the return was sent.  Thank You and Well Done.  Fred

[MichelleLO]

You are most welcome. Glad you were able to get your return filed successfully! 

@FredG

[Billzona]

Same issue here.  03/11/2022 turbo tax 2021 technical hiccup efile error / Software purchased on MacOS computer. 

I received the 11Mar soft date update.  All errors cleared and I tried efile 3 times and received the TRANSMISSION DIDN’T GO THROUGH /  Technical Hiccup error during VALIDATION Check. I called TT support Level 2 rep.  No help at all. Basically she said you are out of luck. They can’t help.  Any other have TECHNICAL HICCUP.  I am using Turbotax disk Tax Year 2021 Premier from Amazon and have updated all along per request with MACOS Big Sur

[Billzona]

MacOS Big Sur. Purchased download from Amazon.  Latest MacOS update on MacBook Air 

[Billzona]

Same issue here.  03/11/2022 turbo tax 2021 technical hiccup efile error / Software purchased on MacOS computer. 

I received the 11Mar soft date update.  All errors cleared and I tried efile 3 times and received the TRANSMISSION DIDN’T GO THROUGH /  Technical Hiccup error during VALIDATION Check. I called TT support Level 2 rep.  No help at all. Basically she said you are out of luck. They can’t help.  Any other have TECHNICAL HICCUP.  I am using Turbotax disk Tax Year 2021 Premier from Amazon and have updated all along per request with MACOS Big Sur

[Cass0317]

Please see the TurboTax FAQ below, for assistance with a transmission error on a Mac:

Message: "Your Transmission Didn't Go Through (Reason: Canceled)" on Mac

@Billzona

[Billzona]

I had same issue 03/11/2022.  I posted problem. Today 3/13 new update since 11th update.  Technical Hiccup issue resolved and I was able to Efile awaiting IRS acceptance.  Thanks to all here. 

[Holdin12]

I am on a PC and received the same error message, unable to update from the 3/11/2022 build.  I tried the manual process to update and was still unable to update the files.  Where do I go from here?

[HeatherPLO]

@Holdin12

For further assistance with this matter, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.