This program is running extremely slow. Whats up with this? I have uninstalled and reinstalled How do I speed the operation of this program up to a usable level?

[thisisrosanna]

Windows

[macuser_22]

Hopefully someone else can chime in - I am a Mac person.

[thisisrosanna]

I'm pretty sure the only solution is to have TurboTax debug. I encourage everyone call TurboTax and let them know about this issue. Both of the reps told me that they haven't received any call/ complaint about software's NOT RESPONDING issue until today - my call. If enough tickets filed, I'm sure they call see this problem more seriously. 

Get TurboTax phone number with a ticket ID (after answering a couple of questions):  https://support.turbotax.intuit.com/contact/

[blah]

Hi Rosanna,

Yeh all 30 to 40 reps I spoke with over the years when I had the issue always immediately try to blame my blazing fast internet as being slow, one rep even told me I needed to go buy a brand new computer before it would work.  I have always used the online version so that they save my backup data that carries over year to year.  

When you installed software on to a new laptop, did you bring over the existing .tax data document or did you start fresh on your taxes? 

If you imported over the data then of course that issue is in the data on your tax return.  Turbo Tax while way better than some of the other home tax programs out there still chokes on large amounts of data.

Did you read the other comments I made about not using their import 1099-B feature?   you can correct the problem if you follow my instructions and then don't use their import feature.  I had a similar problem with the installed turbo tax program as well as the online one.   The online one is even worse than the desktop one if you go over their threshold of transactions on your 1099-B. 

[twultrasonic]

Yeah, they are trying to coverup that this years software is slow.  I'm slogging though it.  I have been using TurboTax Deluxe for more than 10 years never seen anything like this.  I'm using a 6 month old state of the art High end Dell PC Intel i7-9700 with 32gig of ram. Not buying that it's my computer.  Intel better fix this quick or this is my last year on TurboTax.

[twultrasonic]

Yeah, they are trying to coverup that this years software is slow.  I'm slogging though it.  I have been using TurboTax Deluxe for more than 10 years never seen anything like this.  I'm using a 6 month old state of the art High end Dell PC Intel i7-9700 with 32gig of ram. Not buying that it's my computer.  Intel better fix this quick or this is my last year on TurboTax.

[EbonyL122824]

You can follow the instructions in this link here to manually update your TurboTax software. Use this link here to contact Customer Support if you need further assistance. 

@twultrasonic

[davidennocenti]

I see reading messages that it almost always a problem with our computers .have done clearing out cache etc no change turbo tax has got a BigProblumn on there end. Surprised iChat covid has not been  blamed for it. Should try and get money back and use another brand

[ldawn513]

I agree. I have used this program for over 20 years. If the issue is not fixed soon I will use another tax preparer software.

[CarissaM]

Please contact us again by phone, so we can assist you with your account. You can follow the instructions here to contact us by phone. 

[talvar]

I have been using TT for years on a high end machine with 16 G of memory. There is something wrong with the 2021 Deluxe app it not my machine.