Hi Rosanna,
Yeh all 30 to 40 reps I spoke with over the years when I had the issue always immediately try to blame my blazing fast internet as being slow, one rep even told me I needed to go buy a brand new computer before it would work. I have always used the online version so that they save my backup data that carries over year to year.
When you installed software on to a new laptop, did you bring over the existing .tax data document or did you start fresh on your taxes?
If you imported over the data then of course that issue is in the data on your tax return. Turbo Tax while way better than some of the other home tax programs out there still chokes on large amounts of data.
Did you read the other comments I made about not using their import 1099-B feature? you can correct the problem if you follow my instructions and then don't use their import feature. I had a similar problem with the installed turbo tax program as well as the online one. The online one is even worse than the desktop one if you go over their threshold of transactions on your 1099-B.
