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Level 1

Question

I am getting a reactivation request again. How can I get back into my software?

Forum|Forum|6 years ago
June 7, 2020
2 replies
0 views

I can't get into my account. What do I need to do?

TurboTax Online

Level 15

@ laura&jim wrote:
I am getting a reactivation request again. How can I get back into my software?
I can't get into my account. What do I need to do?

I'm not sure what you mean by "can't get into my account." You mentioned "software", so if you're using desktop software (as opposed to Online TurboTax), it doesn't need you to access your account.

So you may need to clarify first what product you are using.

Are you using desktop software (CD/download), and it's asking for your license activation code again?

If so, first close TurboTax.

If you are using Windows, right-click the TurboTax desktop icon and in the popup choose "Properties."

In the properties box choose Compatibility tab.

Place checkmark for "Run this program as an administrator."

Click Apply then OK to save.

Then try launching TurboTax. Does it still ask for an activation code?

Level 2

I am getting a reactivation request again. How can I get back into my software?

I installed the software a while back and activated. I went to use it and it is asking me to reactivate it.

Level 15

Try these steps

Turbo Tax asks for the License Code each time you start

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

Level 2

I recently had my nephew request my reactive ion of my act because this stuff is difficult I am not the tech type born in 54 , I think he put his name but all of my information. instead of my name .do I have him do it again with my name ?