@ laura&jim wrote:
I am getting a reactivation request again. How can I get back into my software?
I can't get into my account. What do I need to do?
I'm not sure what you mean by "can't get into my account." You mentioned "software", so if you're using desktop software (as opposed to Online TurboTax), it doesn't need you to access your account.
So you may need to clarify first what product you are using.
Are you using desktop software (CD/download), and it's asking for your license activation code again?
If so, first close TurboTax.
If you are using Windows, right-click the TurboTax desktop icon and in the popup choose "Properties."
In the properties box choose Compatibility tab.
Place checkmark for "Run this program as an administrator."
Click Apply then OK to save.
Then try launching TurboTax. Does it still ask for an activation code?
