How to speak to representative

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

[Janice Kelly]

I just purchased a product with my credit care number and I can not use it.

I would like a refund for the product 

[DoninGA]

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@Janice Kelly wrote:

I just purchased a product with my credit care number and I can not use it.

I would like a refund for the product 

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Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[bebes360]

Team, why is it when I go to the webpage to request a refund it simply "doesnt work" after I submit all of my details requested? I need apple instead of windows software and am finding it extremely diffucult to either refund and buy new or simply to switch. I do not have a US based phone number as I am completing tax returns from abroad and am needing to know how else I can resolve the issue given I am not US based at the moment. 

[xmasbaby0]

@bebes360 

To reach TurboTax from overseas

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax