How to eliminate error 70001?

[pc0j475]

used solution but did not correct problem

[FrankF1 · Accepted solution]

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

1. Reset your wireless access point and try logging in again
2. Turn off your computer, your router, and your cable modem, in that order
3. Wait a minute, then turn your modem back on
4. Wait another minute, then turn your router back on
5. Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

[BS-Smith]

Same advice as from TurboTaxFrankF was given today (11 Jan 19), but did not solve the problem.

[skisober65]

Your Windows user name must exactly match the one you used previous years even if you have a new computer. Example: last year when you used TT you were "Jeff" but new computer lists you as "Jeff Smith" and TT will give you error code 70001. Create a new Windows user account with administrative privileges and use that when you log in to TT.

[newt1408]

Already did that

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Darz31]

I have same problem and I don't even know what you are referring to to do it.

Is anyone having issues with Windows 10 HOME? That's what I have, and I am slowing coming to the realization that I simply cannot do my taxes on TT again.

[Drinksfromedward]

This has nothing to do with connectivity in my experience it is an accounts issue. The CX needs to

create an online account!

[Drinksfromedward]

Try to STOP BUYING CDS

Create an online account to solve issues.

[MichelleLO]

You are commenting on a very old thread. Do you have a specific question we can assist you with? 

@Drinksfromedward

[nberthelemy]

I also have an error 70001 with supposedly a different account somewhere else.  I tried turning off my computer, then the internet and turning back on.  It worked once, not anymore.  I am at a loss about what to do...  frustrating.

[MichelleLO]

Please try the troubleshooting steps in the below TurboTax FAQ for assistance with Error Code 70001. 

Error Code 70001 when using TurboTax Desktop

If the above steps do not resolve the issue, please reach out to TurboTax Customer Support for further assistance. 

What is the TurboTax phone number?

@nberthelemy

[suemauney]

I am running Windows 10 with Microsoft Office 365 installed.  I changed my desktop login from the administrator login to a local user login that I created.  Removed this error.