How do you switch from a download to online?

[MichelleLO]

If you would like to switch to TurboTax Online, please see this help article: How do I switch from TurboTax CD/Download to TurboTax Online? 

If you switch to TurboTax Online, you can request a refund for your TurboTax Desktop product by following the steps in this help article:  How do I request a refund for my TurboTax product?

[VolvoGirl]

Why do you want to switch to the online version?  Online is different than the Desktop program and has less features and no Forms Mode.  And you might have to upgrade to a higher version to enter something.  In the Online version you can only do 1 return.  What problem are you having in the Desktop program?

To use the Online version you would have to start over in a new online return and pay for Online separate from the Desktop program.  Then try to get a refund for the Desktop program.  

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/