Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

[JakailaLO]

Ok, first you will need to click on this link https://support.turbotax.intuit.com/contact/ to go to our Contact us page.

Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.

On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.

For more information please click the link.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[9987juan]

I need ro find out if I used turbotax in 2016 and if I did I need to find all the info on that I am working on a home loan and need to get this figured out asap...is their help number could some call me [phone number removed]

[Texas Roger]

No one can call you. See the answer above for how to contact TurboTax.

[Bstreet85]

I need to talk to a real person

[DoninGA]

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@Bstreet85 wrote:

I need to talk to a real person

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[2002ilas]

How do I speak to a representative

[DoninGA]

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@2002ilas wrote:

How do I speak to a representative

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

[snydertresa]

I'm trying to get ahold of a real live person to answer my question. 

Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I'm being told that Turbo Tax has my REFUND I want it now.

[DoninGA]

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@snydertresa wrote:

I'm trying to get ahold of a real live person to answer my question. 

Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I'm being told that Turbo Tax has my REFUND I want it now.

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TurboTax does not receive tax refunds of any kind, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[remo911]

I recieved confirmation my taxes were accepted but I’m unable to tack it on the irs website.

[remo911]

I recieved confirmation my taxes were accepted but I’m unable to track it on the irs website.

[WKins2]

If you recently submitted your tax return and not able to track it with the IRS, it could be that the IRS has not begun processing your return so you information is not in the computer yet. Give it a few more days and try again.

If you still are having issues and cannot track the information you should give the IRS a call and see what they suggest or are showing in their system.

If you need to contact a customer service representative at TurboTax please click here: https://support.turbotax.intuit.com/contact/

[TO70]

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

[macuser_22]

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@TO70 wrote:

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

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What do you think is wrong?

Why do you think you need a new W-2?

Please explain more.