How do I report a problem to TurboTax?

[fgdollar]

I have found errors in TurboTax and want to report them. I can't seem to find a way to do so.

[JohnB5677]

You can start right here.

• What is the problem?
• Are you in TurboTax Online, or are you on Desktop?
• What version, or product are you in?
• What section are you trying to post?
• What are the details of your problem or calculation error?

Please contact us again with additional details.

[fgdollar]

I am using TurboTax Premier - Desktop - Windows

Lots of errors this year when letting TurboTax guide me step-by-step:

1.When entering Charitable Donations, it accepts all the information but there is not a "Done" button.  Therefore, when you go back to the Donation summary, the amounts are blank! Exiting the donations section sometimes fixes the problem and sometimes doesn't.  I couldn't figure out the pattern.

2. When I entered rental property income, it said it would ask for expenses later.  It never did!  I went back to expenses manually.  Then, when trying to add a dishwasher as a Rental Property Asset, it insisted on saying it was computers/electronics.  I exited and came back in and it allowed me to enter it as an appliance.

3. One time when I was exiting, the tally at the top said my refund was in the $100.00 range.  When I immediately reopened, it recalculated to be over $1200.  It should have been current at the time I exited.

4.  One time when I opened TurboTax, it said it was updating.  OK, that is good.  It is actually why I had exited and restarted.  However, the update was to INSTALL NC TurboTax.  I DID NOT ask for a state install.  Fortunately, NC is what I will ultimately want, otherwise I would be really upset.

5.  One time when I was opening TurboTax, and it said it needed to restart.  OK. But it just completely shut down instead.

Frieda

[donkyhooty]

Hi, 
I am using The desktop version for Mac and completing the K1 (1065).  On the screen which asks to input the "Enter the Box 20 Code E Amounts", the "Solar Property 2020-2022 construction" is valid but shouldn't there be one for "Solar Property 2023-2024 construction" since the ITC is different?  

OR does "Solar Property 2020-2022 construction" also cover the latest projects constructed in 2023-2024 and the ITC is properly calculated already and it is a simple labeling issue?

Happy to post an image of the screen.

Thanks,

My

[PatriciaV]

You are correct that the third line on the page "Enter Box 20 Code E Amounts" should be labelled as "Placed in service during 2024." Enter your current construction costs in the box for "2020-2022 construction" as this will report the amount on the correct line of the underlying form.

Confirm this by reviewing the Schedule K-1 Partnership Additional Information worksheet that is included in the PDF of your complete return.

This has been reported to the development team for further investigation.

[ScottWeicht]

Cannot purchase State return software, the credit card Month expiring only allows months 1-7.  8-12 are not accepted.

[xmasbaby0]

@ScottWeicht

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Monday - Friday 5 a.m. to 5 p.m. Pacific time.

[VolvoGirl]

@ScottWeicht   If you are using the Desktop program and have trouble paying fees like the $25 fee to efile a state return you can go up to Help-> Pay by Phone.

[VolvoGirl]

@ScottWeicht   See the solution they found on this one
https://ttlc.intuit.com/community/taxes/discussion/unable-to-purchase-2024-turbotax-delux-as-desktop...