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How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

How do I get support for my problem????
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4 Replies
SForrestLO
Intuit Alumni

How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

If the product is running slow, try deleting cookies, cache, and browsing history. Please see this Turbo Tax FAQ regarding how to delete cookies, cache, and browsing history: How to clear your cookies and cache

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How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

not responsive to problem!!!!

Says forms 1040, schedule 1, sch 2, sch C, Sch EIC, Sch SE p2-t, Sch 8812, and Sch 8995 not yet approved????

When will they be approved?????

This is the hangup.

 

KatrinaLO
Intuit Alumni

How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache: here 

Delete cookies: here

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
Kenneth Russell1
Returning Member

How do I get turbotax deluxe to finish, it just hangs up when trying to complete the federal review

I am using the federal tax version only . I cleaned out cookies and temp files, but the program hangs up after the review. I am running windows 11 and updated it to the latest version. I also used cc cleaner to make sure all crap is deleted. I also went into chrome and deleted everything I could. I have used turbotax since it first came out and never had this problem. Is this a known problem with tech staff at turbo tax? I tried calling tech support, but they only answer tax questions, the person I talked to did not have a number for tech support. Any help will be appreciated. 

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