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A TurboTax account can only be canceled by contacting TurboTax support.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Cancelling the account is not needed (and a pain in the but) so you can just let the account go dormant.
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